We are in continuous contact with our authorities and are, of course, following all the specified guidelines. In winter, we voluntarily enhanced our hygiene measures. We will also keep these in place last summer. We will also maintain this.
The most important thing, as we all know, is to keep your distance. Therefore, when entering the hotel or restaurant, we ask you to pay attention to the prescribed minimum distance from strangers and a FFP2 mask requirement indoors.
We ask you to refrain from hugging and shaking hands at this time. As you also know, we also ask you to pay attention to washing your hands. We have disinfectants - organic from the Austrian mountains - at the reception, in the restaurant and in the Alpine Spa.
Otherwise, as we all know, spending time in the great outdoors is the safest way to spend your vacation. We pay attention to one thing above all: distances. Apart from that, our guests can move freely and hopefully liberated on our mountain.
In order to arrange a carefree and safe holiday for all, we constantly update our measures an dwith simple rules we all get through this time well! Thank you for that.
Yours, Daniela Pfefferkorn, Director Markus Mathis & the golden team.
Arrival and departure
Arrival / Departure
We are pleased to receive your requests prior to your stay, please use our service form accordingly.
You can find all information about the current entry regulations for Austria HERE.
We will be very pleased to send you your invoice in digital form.
New greeting rituals without physical contact.
On site you will receive a handout with all important information to ensure a carefree and safe stay.
Please note the legal requirement to wear a mask in all public areas of the hotel. During the consumption of food and beverages, as well as while spending time at the placed table, it is not necessary to wear the mask.
There is also a FFP2 mask requirement outdoors, in all areas where a distance of less than two meters is not possible.
Besides your ski clothing, the mouth and nose protection / FFP2-mask, will be an important accessory for the usage of public transportation, shoos, hotels, restaurants and the gondolas.
If you have forgotten your mouth-nose protection, we currently offer FFP2 masks for sale at the reception.
Relaxation steps from 5 March 2022
The FFP2 mask requirement will no longer apply in some areas. But it must still be worn in vulnerable settings (old people's homes and nursing homes/hospitals), in public transport including its stops and in customer areas of vital commerce (pharmacies, food retailers, banks, post offices, and so on).
- Our weekly and daily program is also available online on your smartphone or tablet.
- Our morning mail as well as the weekly program will be provided for each guest individually at your breakfast table. Take a look at our weekly program in advance.
- For requests, questions and further information, please contact our reception team at any time.
Hygiene is a matter of course for us
- Daily, multiple cleaning and disinfection of all public areas.
- Continuous control, cleaning and disinfection of all neuralgic places (door handles and railings).
- Bio-disinfection dispensers in all public areas.
- Daily room cleaning with biological and disinfecting products.
- Regular airing of all rooms with fresh, soothing mountain air.
- All restaurants are equipped with a ventilation system, that can provide more than 90% fresh air supply.
Current Covid rules
The following applies to hotels, restaurants, ski lifts, leisure, culture:
- Abolition of the 3G rule for guests: entry is permitted for guests without any proof of entry
- FFP2 mask obligation in all closed rooms as well as in public transport, supermarkets, banks, pharmacies, hospitals and doctors' offices.
- Abolition of the obligation to register guests
- The only exception is access to nursing homes or hospitals, where separate rules apply
We want your holiday planning to be carefree and worry-free, so we have adjusted our cancellation policy accordingly. We also offer you different rate variants with correspondingly flexible cancellation conditions.
All our employees are tested weekly. We also ask our guests to take a test before arrival and to bring it with them. This way we can guarantee that you can really move freely and carefree during your vacation.